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About GT Vision

About GT Vision

GT Vision was founded in the UK by microscopy enthusiasts in 2003.  Our principles are that we aim to provide the greatest range of high quality microscopy and related products at the best prices in the market, backed by fast, friendly, expert advice and support.

It appears that our customers like these principles and we have now grown into the largest independent microscope company in the UK and one of the largest in Europe.

 GT Vision UK HQ 2013


VISIT OUR SUFFOLK SHOWROOM

See our complete range of microscopes, microscope accessories, magnifiers, binoculars, scopes, trail cameras and much more at our rural factory at Assington Green, Stansfield, Suffolk, CO10 8LY, see directions and opening hours

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MEET THE TEAM

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PRODUCTS & SERVICES

   

With GT Vision there is something for everyone; whether you are looking for the latest inverted fluorescence research microscope or something for your hobby at home you will find just what you need here at a price and quality that will amaze you.

GT Vision Ltd is a major supplier and manufacturer of a range optical, imaging and related equipment. Our products include microscopes, microscope accessories, image analysis systems, slide scanning systems, microscope motorisation, magnifiers, loupes, cameras, prepared microscope specimens, sample preparation equipment, equipment rental, microscope servicing, microscopy training courses and an imaging laboratory service.


THE FINEST BRANDS

With leading brands such as our own GX Microscopes brand, Huvitz, Kyowa, Leica, Olympus, Meiji , Motic, Navitar, Mitutoyo, Kyowa, SmartDrive, Prior Scientific, Microvision, Objective Imaging,  Media Cybernetics, Cambridge Optics, OS Science and Opticron, you can be sure to find a great choice of fine quality products.


AMAZING VALUE

You’ll see from our price list that the GX Microscopes brand, in particular, represents great value for money, often less than half or even a quarter the price of many brands.


GREAT PRICES & QUALITY - How do we do it?

You will see that the prices we offer represent really great value for money but without sacrificing quality.  This we achieve by supplying you direct from our factories and those of our suppliers – GT Vision is not just a reseller, we are a manufacturer and also represent other factories.  All products we receive from the Far East are specified and/or modified by us to meet our rigorous quality standards. All products undergo a thorough quality control check before dispatch.


SPECIAL DEALS FOR EDUCATION

We understand the budgetary pressures that schools, colleges and universities find themselves under.  GX Microscopes branded products are made available with special deals for educational establishments spending over a certain amount in a single order.

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QUALITY – EXPERIENCE - SERVICE

Products supplied by GT Vision are carefully checked before dispatch by our team of qualified and highly experienced engineers.  Our staff have many years’ experience in the industry and have a thorough understanding of customer’s applications.  We are able to provide free and detailed advice and explain clearly the best choices for your needs and budget.  We have a fundamental principle of responding to our customer’s inquiries very promptly and with all the information you need to answer your questions fully.


FAST, EFFICIENT SERVICE

Many products in this web site are available from stock, we have the largest stock of microscopes and accessories in the UK, and these will be delivered to you typically within 1- 4 working days.  If a product is temporarily out of stock or a specially configured variant we will send you an e-mail or call you to advise you of the approximate delivery time.  We will also offer you an opportunity to cancel or your order or to amend your order with an alternative product.


QUALITY GUARANTEE

GT Vision products are backed with a comprehensive set of services and guarantees.  We are proud to stand by the claims we make for our products and are committed to high standards of quality and service


WARRANTY

Every microscope we supply is supplied with at least a 1 year warranty. 


COMPLETE PEACE OF MIND - LIFETIME WARRANTY

We offer a limited Lifetime Warranty on all GX Microscopes branded microscope heads, objectives and condensers.  We will offer a free repair or replacement (or nearest equivalent) for these items that fail due to manufacturing fault or defective parts during the lifetime of the product for any microscope that is annually serviced by an approved GXM service agent.  Warranty excludes collection, travel and delivery costs.  Excludes electrical, moving parts and consumables.

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BUYING ON-LINE FROM GT VISION – EASY & SECURE

Providing you with a secure online shopping experience is a high priority of GT Vision Ltd. You can be assured that your transaction is protected with the highest security on the Internet today.

We have worked hard to provide you with the most convenient shopping experience possible. Browse through our catalogue and add items to your cart. You can see and change the contents of your shopping cart by pressing the VIEW CART button.  When you have finished shopping you can select CHECKOUT, this will link directly to the secure payment pages simply complete the required information and your purchase will be confirmed by e-mail.  We use one of the world’s largest e-commerce credit card processing organisations.

If you think you have made a mistake please do not worry, just call us or e-mail us and we can quickly arrange a refund or make an amendment for you.


OUR CUSTOMERS

GT Vision are Proud to be Suppliers to:

Industry - recent customers include   Ace Adhesives, Advanced Precision Tools, Advanced Thermoform Tooling, AESSeal, Allchem, Atmel, Atotech, BP, BBC, Bespak, Biopharma Technology, Bodycote, Core Laboratories, Crucell, GlaxoSmithKline, Goodrich Power Systems, Guardline Technology, Harmon/Becker Automotive, Tungsten Carbide, Linpac Plastics, Merck, Microgen Energy, New Wave Research, Pfizer, Rare Earth & Wyko BAE

Research Establishments - recent customers include CLRC Daresbury,  Environment Agency, Medical Research Council, Cancer Research, National Heart & Lung Institute, John Innes Centre, Royal Botanic Gardens, Max Planck Institute, Natural History Museum, Institute of Archaeology, Rothamsted Research, The Sainsbury Laboratory & Weizmann Institute,

Universities - recent customers include Aberdeen, Anglia Ruskin, Bath, Birmingham, Bradford, Bristol, Brunel, Cambridge, Cardiff, Cranfield, Central Lancashire, DeMontfort, Derby, Durham, East Anglia, Edge Hill, Edinburgh, Essex, Glasgow, Greenwich, Hull, Imperial College,  Kent, Kent & Canterbury, Kings College, Kingston, Leeds, Leeds Metropolitan,, Lancaster, Leicester, Lincoln, Liverpool, Loughborough, Manchester, Newcastle, Northampton, Nottingham, Open University, Oxford, Portsmouth, Queen’s Belfast, Queen Mary and Westfield, Reading, Royal Holloway College, Salford, Sheffield, Southampton, Staffordshire, Surrey, Sussex, Teesside, UCL, Ulster,  UMIST, Wales, Warwick & York

Education Authorities - Bedfordshire, Berkshire, Bristol, Cambridgeshire, Cheshire, Coventry, Cyngor Gwynedd, Gwent, Kent, Lancashire, Leicester, London, Norfolk, Shropshire, Somerset, Suffolk, Surrey, Wiltshire

Government Agencies - defence, border security, agriculture & food

Museums & galleries - Natural History Museum, British Museum, many Regional Museums

Hospitals - we supply to most NHS hospitals and research departments

Police Authorities - GT Vision are frequent suppliers of microscopy equipment to scenes of crime and forensic departments and training facilities

Amateur Wildlife Enthusiasts - our business is staffed my many wildlife enthusiasts and we are particularly keen to supoport amateur groups and educational initiatives for the public,  individuals and clubs have purchased over 20,000 microscopes from us in the UK alone


DELIVERIES

UK Customers

Unless indicated all delivery charges are accurately shown in your shopping basket.

 

The following locations are more costly for us to supply to, please make sure you select the appropriate delivery location: 

Highlands & Islands of Scotland

the following post codes IV, HS, KA, PA, PH, ZE, TR,

Northern Ireland, Isle of Man, Isle of Wight and any non-mainland UK location

Non-UK Customers



CHECKING YOUR DELIVERIES:
Most of the larger and more valuable items that we deliver are sent using a ‘signed for’ service. Recently these carriers have become particularly awkward regarding claims for goods damaged in transit. IT IS THEREFORE VITAL, and in your own interest, to open, unwrap and inspect the goods thoroughly before signing the driver’s form (the drivers form says ‘received in good order’ above your signature). If you sign and the goods are subsequently found to be damaged it is not possible for us to help you make a claim against the carrier company and we will not replace the goods, because we did not break them and we are meticulous with our packaging.

If somebody else is going to receive the goods on your behalf (maybe a receptionist or a neighbour for instance) please tell them to inspect the goods before signing.

If you do not have time to inspect the goods or even suspect that the goods are damaged write ‘DAMAGED' on the driver’s form next to your signature.

It is the carrier companies that have insisted that the inspection occurs, so do not be embarrassed about keeping the driver waiting – it is how they want to play it! We can’t think of any other way to protect you from careless handling.

Unfortunately we are unable accept claims for damaged goods after 24hrs of delivery.

Your Telephone Number:
Please provide your telephone number, our carriers frequently request it, failure to do so may cause delays

 

MAINLAND UK DELIVERY TIMES (excl Highlands):
Standard delivery times for all items that are in stock are typically 1-4 working days to most mainland UK destinations. For smaller items we used the UK postal Service.  For larger items we generally pay for a 95% next working day courier service. Your parcels are collected by the carrier shortly after 12 noon each day and as it takes about 1 hour to process an order (at normal times, busy times can take longer), if you need the items to be dispatched urgently, we will need your order well before 11.00am.
Sometimes items purchased can be quite complex to test and quality control before packing and dispatch dispatch, especially if it is a large order, this can take us a few extra days and especially if we have a large number of these types of systems to deliver. We cannot rush this process so please bear with us, we really will do our best!

 

DELIVERY TIMES & ADDITIONAL CONDITIONS FOR: 
Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Wight and other Islands

1) Deliveries will take longer than other mainland destinations (extra 2-3 days typically)

2) Delivery Conditions for goods weighing over 0.6Kg that we ship by courier (does not apply to posted smaller non-valuable items): 

The costs for us are high to recover and/or replace larger goods (over 0.6Kg and/or valuable) that need to be handled by a courier company from a location across water from the UK mainland and from the Scottish Highlands.  We regret that goods purchased in these locations cannot be replaced if damaged, unless you are willing to pay the extra cost of shipment required to make the replacement..  If you are in any doubt as to whether your order is affected by this condition please call us and we will be happy to help you.


DELIVERY TIMES & ADDITIONAL CONDITIONS FOR: 

Overseas Deliveries 

1) Delivery times depend on your location (eg Europe typically 3-10 days, USA 5-15 days. 

We can deliver to almost any country if we think we can find a careful courier service, but the delivery costs will vary and we regret that goods purchased in these locations cannot be replaced if damaged, unless you are willing to pay the extra cost of shipment required to make the replacement. Please contact us to arrange a quotation for a delivery.


ALTERNATIVE WAYS TO BUY FROM GT VISION

Paying by cheque

If you prefer to pay by cheque or to transact using your credit card by phone just call us and we will confirm the prices for you and take your details.  Please make your cheque payable to ‘GT Vision Ltd’ and post it to us, together with a note describing your order and your delivery address and telephone number.

Paying by bank transfer

You may make bank transfer payments direct to our bank, please contact us for details.

Placing Purchase Orders

We can accept purchase orders from all organisations that have a credit account with GT Vision Ltd


CREDIT ACCOUNTS

Credit accounts are automatically given to all UK publicly funded organisations including non-private educational establishments, government research organisations, defence agencies, NHS hospitals and research departments, government and local authorities.

If you wish to check if your organisation has an existing credit account with GT Vision Ltd please contact us and we will be pleased to advise you.

If you wish to apply for a credit account please contact us and ask for our credit account application forms.


PAYMENT TERMS

Our payment terms are payment in full with order unless you have a credit account.

Credit account customers have 14 days to pay from date of invoice.  all UK government or local authority funded bodies such as universities, MRC, ministries and schools automatically have a credit account.


REPAIRS & REFUND POLICY

If you find a fault with your GT Vision product this is the procedure:

1)      You must notify us within 48 hours of receipt

2)       After receiving a Returns Authorisation Number (RAN) from us, arrange to send it to us immediately for repair.  Place the delivered carton into another carton or wrap the delivered carton in some other protective material so it is well protected and make sure the item has been correctly repacked.  This is to avoid you having to claim for/pay for any further damage to the item.

The following should be on the outside of the carton:

1)      GT Vision Address

2)      RAN Number

3)      A note in an attached envelope or pouch containing:

a.       your order details

b.      your details including a contact number

c.       a full description of the goods in the carton and a description of the fault.

If we cannot repair it we will give you a replacement, if no replacement is available we will give you a full refund (excluding delivery charges).  Please allow up to 6-8 weeks for the repair to be completed or a replacement to be sent, we are at the mercy of the parts suppliers and may not always be able to obtain items immediately.

If the fault is covered by a warranty then we will re-imburse you the cost of the return shipping.

If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 14 days of receipt and we will refund the value of the goods less a re-stocking charge and the delivery charge.  The restocking charge will be dependent on the re-stocking charge charged to us by the manufacturers, it is typically 15% of the value of the goods.


PRIVACY POLICY

GT VISION respects your privacy. Our guidelines for protecting the information you provide us with during your visit to our web site are listed below.

Privacy Statement
This statement discloses the Internet Privacy Policy for the GT VISION International website, Gtvision.co.uk. This site has been designed so that no personal identifying information is displayed online or is accessible to the general public. You can browse Gtvision.co.uk and our online cataloguess without telling us who you are or revealing any information about yourself. To obtain access to special features such as product availability, contract pricing and for ordering we ask that you register on our site.
Use of Data
1. Information collected during ordering and operations process - When you order and register with GT VISION International on the web, as well as through our Customer Contact Centers, we collect the following information: name, address, phone, email, payment method including credit card numbers, personal web settings and account numbers. We do not sell or distribute this information to any third party except to complete transactions with our freight companies and third party suppliers that are authorized to drop ship orders on our behalf. Location information is used by GT VISION International for distribution purposes to allow us to provide the best possible service levels to our customer base. Information such as name, phone number, and credit card numbers are collected by third party partners of GT VISION International, such as Visa, MasterCard, Discover and American Express for the payment process.
When you register as a customer and provide us with your email address, we will occasionally send you email with recommendations or notices of new products, prices, and services. This email may include paid or unpaid advertisements from third parties (GT VISION authorised suppliers). Once you register, you will be given an opportunity to opt out of this service by changing the settings in your profile or via the first email you receive from us. If you do not initially choose to opt out, you may still block future email of this type, simply by following the instructions at the bottom of the update messages. Users also have the ability to turn off order related e-mails. The types of emails a user receives when ordering through the web site include:
Order Acknowledgment
Shipping Notices
Order Approval E-mails
2. Information collected during promotional programs - Information may be collected from you via direct mail, electronic and internet campaigns as well as through e-newsletters, requests for literature and support, and customer surveys. When you respond to a promotional campaign, GT VISION collects contact information as well as additional information to help us qualify the success of a promotion and to determine eligibility. Inclusion of your email address and contact information indicates permission to send notices of new products, prices and services, including paid advertisements from third parties (authorized GT VISION suppliers). GT VISION will not sell or distribute names and mailing and email addresses and other contact information to third party advertisers except for the joint promotion of GT VISION International and the third party. Your contact information, collected from the promotion, may be transferred to a third party (an authorized GT VISION supplier) when they are responsible for fulfillment of a free item, sample, information, etc. At any time you may request removal from our mail list, see instructions below. We also post surveys on our site. These surveys are optional. The information is collected to better understand our user community and will provide feedback to allow us to improve our service. From time to time, GT VISION International may obtain email addresses from outside vendors and will send these obtained email addresses electronic marketing materials from GT VISION. Removal from the GT VISION list can be accommodated.
Links
gtvision.co.uk contains links to other web sites. Please note that when you click on one of these links, you are leaving the GT VISION web site and entering a completely new web site. This new site may have a different privacy policy than Gtvision.co.uk and the content found on that site is not the responsibility of GT VISION International, Inc.
Cookies
gtvision.co.uk uses software tags called "cookies" to identify customers and track shopping baskets when they visit our site. This benefits the customer by allowing them to stay logged in during their visit so they do not have to continually log-in. It also allows selected products within a shopping basket to remain as a customer goes to other areas to browse. To learn more about the two methods of cookie opt-out, and to exercise your choice, click here
Log Files
GT VISION Ltd. maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and help provide reliable service, all with no association to your personal identity. Information collected includes IP addresses, browser types and pages visited.
Feedback On Our Systems
Within your GT VISION shopping experience on gtvision.co.uk, you have the opportunity to provide us with feedback. We collect user feedback to improve our systems.
Specific Customer Questions
Users who would like a response to specific questions concerning their service are directed to the Contact Us section on our web site or our Customer Contact Centers at 800-932-5000. We read and review all of our customer service queries and use the information contained therein only to resolve the question at hand.
Correct/Update/Delete User Information On gtvision.co.uk
Users can update or correct, their personal information on Gtvision.co.uk by changing their profile information in "My Account". If you have any questions, e-mail our Solutions Team.
Removal from the GT VISION International Mail List
Email your request to The GT VISION Mail List Manager to be removed from our mail list.
Information Security
All information gathered on the gtvision.co.uk site is stored and maintained in secure facilities. Our web site is regularly tested for potential security breaches. Our current security technology is Secured Socket Layer (SSL).
GT VISION Ltd. reserves the right to change this Privacy Policy at any time. The revised policy will be posted on our website for visitors to review.
Data Theft Contingency Plan
GT VISION International utilizes the Internet to provide a variety of features to our customers. In the course of conducting business functions via the Internet, we store data related to those functions within our systems. To protect the sensitive data that belongs to our customers, we have implemented a number of processes. These processes include, but are not limited to, encrypting data and utilizing Secure Hypertext Transfer Protocol (HTTPS).
GT VISION makes every effort to ensure that data is secure. In the event that our processes fail to prevent the theft of sensitive data, we will undertake the following:
Customers that may be impacted by any data theft will be notified.
Notification that data has been compromised will be given to the vendor bank within 48 hours of obtaining this knowledge.
At the request of the customer, we will place on record the contact information for any impacted financial institution (i.e. credit card issuer) and notify the institution within the same time frame as given above.
We will communicate to the customer whatever information may aid their efforts to prevent data theft from causing harm to their organization. This may include an estimate of the number of records, users, or accounts involved.
Following any event that involves compromised data, we will collect feedback from the impacted customers. This feedback will be used to adjust this process to better serve our customers in any future events

A GLOBAL COMPANY

GX Optical, Aspen Microscopes, GXCAM and GX Microscopes are trading names of GT Vision, we have distribution, sales & service centres in the UK (HQ), USA and Malaysia.  These centres supply our dealerships and customers direct. 


COMPANY DETAILS

Company Registration Number: Co. Registration in England & Wales No. 4974093

VAT No: GB 831 487 324